I ordered 6 gift baskets that were on sale from one of (if not) the largest fruit basket/gift tower companies in the world. Two baskets were delivered last week and the other employees were told theirs should arrive soon. After not receiving them today, I called the company and was informed that they no longer have any more of the deluxe baskets or anything close to the size. "But" I was told, they could substitute their "deluxe gift tower of treats" instead. The baskets i ordered were 18lbs of fruits, nuts etc and were originally priced at $340.00. The substitute has only 1/3 the fruit (pears and apples) and is just candy and popcorn that sells for $149! And we would have to still pay the same $100 for the substitute! Furthermore, they never even called/emailed etc to inform us to tell us of the mistake! We have been ordered with them for three years spending about $800 a year. Is this good customer service? I feel they should offer the equivalent discount on the substituted item OR should send the tower of treats along with a nice gift basket to fill in for the difference since other office employees will see the huge size discrepancy.
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I agree... that is terrible. You need to call their home office and talk to every executive you can get hold of, and don't let up until the situation is remedied. Consider talking to your local TV consumer watchdog reporter as well.
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