I ordered 6 gift baskets that were on sale from one of (if not) the largest fruit basket/gift tower companies in the world. Two baskets were delivered last week and the other employees were told theirs should arrive soon. After not receiving them today, I called the company and was informed that they no longer have any more of the deluxe baskets or anything close to the size. "But" I was told, they could substitute their "deluxe gift tower of treats" instead. The baskets i ordered were 18lbs of fruits, nuts etc and were originally priced at $340.00. The substitute has only 1/3 the fruit (pears and apples) and is just candy and popcorn that sells for $149! And we would have to still pay the same $100 for the substitute! Furthermore, they never even called/emailed etc to inform us to tell us of the mistake! We have been ordered with them for three years spending about $800 a year. Is this good customer service? I feel they should offer the equivalent discount on the substituted item OR should send the tower of treats along with a nice gift basket to fill in for the difference since other office employees will see the huge size discrepancy.
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That's terrible service. They should have gave you a huge discount. And ask you if you would accept the partial order. Do what you feel would be best for your employees. I knwo some will wish they had what the others had though. its always like that. Try your best.
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