Is this good customer service to you?

I ordered 6 gift baskets that were on sale from one of (if not) the largest fruit basket/gift tower companies in the world. Two baskets were delivered last week and the other employees were told theirs should arrive soon. After not receiving them today, I called the company and was informed that they no longer have any more of the deluxe baskets or anything close to the size. "But" I was told, they could substitute their "deluxe gift tower of treats" instead. The baskets i ordered were 18lbs of fruits, nuts etc and were originally priced at $340.00. The substitute has only 1/3 the fruit (pears and apples) and is just candy and popcorn that sells for $149! And we would have to still pay the same $100 for the substitute! Furthermore, they never even called/emailed etc to inform us to tell us of the mistake! We have been ordered with them for three years spending about $800 a year. Is this good customer service? I feel they should offer the equivalent discount on the substituted item OR should send the tower of treats along with a nice gift basket to fill in for the difference since other office employees will see the huge size discrepancy.
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Good customer service doesn't even exist anymore, but in this case I'd call it fraud because they sold you an item they didn't have in stock and are attempting to give you less. It isn't like fruit is that expensive in the first place, sounds to me like they are way overpriced. Just because a company is well known and large doesn't mean they are honest, have the best product, or are the best priced. In fact, it usually means the opposite, how do you think they became so large? They did it by charging ridiculous amounts for less and cutting corners through quality and customer service, that's how, but they have little concern from the consumer because they have already soaked so much money out of them that they can pay millions of dollars in lawyers fees to uphold their name. They know what they did, they did it to hundreds or maybe even thousands of people who relied on them over the holiday season. I should know I used to work for one of the largest manufacturers of car air conditioners, and they were always producing crap and sending bad quality to their consumers intentionally in order to cut costs and they were the #2 manufacturer in the world and were affiliated with the #1 manufacturer. Next time you buy, buy directly from a small competitor, your much more likely to receive a fair and honest deal and good costumer service to boot, not only that you will be supporting the economy if you do so. Fool me once shame on you, fool me twice shame on me. Words to live by. I would call them and tell them this will be the last year you will be ordering from them. Sorry but all of these dishonest buisness practices really yank my chain, but what makes me even more angry is how the justice system has been set up to support such crap. The next time you see someones car go up in flames due to faulty wiring you'll know it was caused by either the #1 or #2 car air conditioner manufacturer in the world. Oh, and by the way they aren't going to offer you anything, that would defeat their purpose. ;-)
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